Claims
Getting claims paid that have failed direct
I originally bought my household and annual travel insurance online. When my travel plans were disrupted due to an illness I made a claim direct. It was rejected. That’s when I called MRIB and asked for their advice.
I spoke with the MRIB Claims team and explained my situation. The claims manager took time to understand the nature of my claim. He asked a series of detailed questions and requested copies of all my paperwork. I sent everything across to be analysed and reviewed. I was sure I’d completed the forms correctly and wasn’t confident the insurer would reverse their stance. Within 24 hours the claims manager called me back. He’d found a clause in my policy that provided coverage and should have been referenced in my claim.
He helped me update the claims form, citing the relevant clause. Within just a couple of weeks I was notified that my claim was being paid. Using their knowledge and expertise the team at MRIB had secured a payout of £1,380.37. Extraordinary, considering I’d given up hope. Through MRIB I managed to secure a payout on a claim that had been rejected by going direct. I’ll never underestimate the value of working with such an experienced and service orientated broker.
"I’ve always dealt directly with my insurance provider. I never thought I’d need a broker until I made a claim that wasn’t paid. MRIB had the decision overturned and I was awarded more than £1,300. An excellent result. I’d actually given up hope."
